14-day money-back guarantee. If SoloLedger isn't right for you, email support@sololedger.com within 14 days of your first payment and we will refund that payment in full, no questions asked. Refunds go back to the original payment method and typically appear within 5–10 business days.
Cancelling. You can cancel anytime from your billing portal (the link is in every Stripe receipt) or by emailing us. Cancellation stops future charges immediately; you keep access until the end of the period you already paid for.
Renewal charges. Subscriptions renew automatically. If you were charged for a renewal you did not intend, contact us within 7 days of the charge and we will refund it provided the plan was not used during that period.
What we don't refund. Charges older than 14 days (except the renewal case above), partially used annual plans after the guarantee window, and accounts terminated for violating our Terms of Service.
Free trials. No charge applies during a trial. Cancel before the trial ends and you pay nothing.
Failed or duplicate charges. If you were double-charged, tell us and we will refund the duplicate in full, including any payment-processor fee.
Contact. support@sololedger.com — include the email on your account and the date of the charge. We answer within one business day.
This document is a starting template, not legal advice. Confirm the terms match your payment processor's requirements before going live.